FAQs

Do I need an appointment?

Yes! We want you to be the star of your big day! For that reason, we require an appointment to ensure our stylist can dedicate time to work one on one with you in our gorgeous showroom.

It’s never too early to begin the search. The perfect time to begin your search is 10 - 12 months before your wedding. Our gowns typically take 6 months in production, and to have a stress free experience it’s ideal to leave a few weeks for delivery + 2-3 months for any minor alterations

What are the price ranges of your gowns?

We offer a carefully curated selection of Australian and New Zealand designer gowns, each one individually hand-made. Made to order with flexible customisations to make your gown truly unique from the rest! Our made-to-order gowns begin at $2500 and go up to $6000, with the majority priced around $3000 - $4000. Our sale gowns (off the rack collection) start at $1500.

What if my wedding is in less than 4 months?

Some of our designers can do rush orders for a fee, but that is about 3 months rush. We have some stunning off the rack available as well which might be exactly what you’re looking for.

How many people can I bring?

We can comfortably sit 3-4 people in our studio, but recommend no more than 5 people + bride.

Can we bring bubs and children along to appointments?

Yes, however, just be mindful that we have expensive dresses, glassware and candles in the studio. So children and babies need to be monitored and supervised during your visit.

What should I wear?

Please wear seamless and nude underwear and a strapless bra (for strapless gowns). Also, bring your wedding shoes if you have them!

Can I wear makeup?

Please ensure you’re not wearing heavy makeup, lotions or fake tan when wearing our gowns. They may spot and stain our samples!

How does ordering work?

We require a 50% deposit to secure your gown. The balance payment is due within 4 months of ordering, unless a payment plan is discussed at the time of ordering.

When you order your gown from us, we take your measurements, order the gown in your size and then upon receipt of your deposit, your order is sent to the designers to begin production. Any customisations are discussed in writing, and confirmed on your invoice. Then you have the option to pop the bubbly with your girls to celebrate finding ‘the one’

Refunds and exchanges?

We do not accept returns or issue refunds except for in extreme cases where the gown is considered faulty and cannot be repaired. If this unlikely situation occurs, a refund will be issued upon returning the gown in the same condition it was given - this means unaltered and unworn. We do not use pushy sales tactics and you won’t be pressured into a sale. We believe our gowns sell themselves and want you to be confident it’s the one.

What sizes of gowns do you stock?

Our gowns are sample sizes and we have plus sizes available! Most common sizes are 10’s, 12s, 14’s and several 18s and 20s. We are working with designers to stock a more inclusive range, so keep your eyes peeled. “Gowns for every body shape and personality.”

When you come in we clip the gown to illustrate how it’ll fit in your size. Our gowns can be ordered up to a size 24 with a number of our brands able to make up to size 36. We don’t charge anything extra for additional sizes.

Do you offer split sizing?

Absolutely! This means if you measure an 8 at your bust, 12 at your waist and 14 at your hips we can make it to your size. You’ll likely still have minor alterations like straps and hem adjustment but it will minimize the cost. We do require $100 extra to make your gown split size. You should let us know if you plan to fall pregnant, loose or gain weight, or have any body altering surgery prior to the pickup of your gown.